COVID -19
Response to COVID-19
information for our customers
We are striving to run our operations as normal, your health and safety are our top priorities. We believe it’s critical to do our part to help reduce the transmission of COVID-19.
- We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.
- We are carefully following guidance and best practices from the NHS and UK Foreign & Commonwealth Office.
- Our customer service team is available to answer any questions about your experience, work with you on the best delivery option and provide more information.
We are equally committed to taking care of our employees:
- We are providing emergency paid time off to enable team members to quarantine if necessary without losing pay.
- We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
- We are providing resources to help employees modify how they work, including flexible schedules and remote work wherever possible.
We are ready to serve, and hope that our team can be a source of support, and solutions for you.
Service Status Update 16/04/20
Collections
Collections from our warehouse are operating on schedule and it is twice a week at the moment. We’re taking all necessary precautions to protect our employees, customers and our courier partners.
Deliveries
Our courier partners such as DHL, XDP, DPD, DSV are operating on schedule (delays caused by local regulations are also possible), and they’re taking extra precautions to protect our customers to provide a no-contact delivery experience, we are now offering curbside and doorstep deliveries only.Stock
We work around the clock to bring extra stock into our warehouse to send out as many orders as possible every day. We make sure that we have more than 10000 items in stock at all times. We are striving to bring in more containers weekly by seaway from our European manufacturers. The sea freight service has slowed down due to vessel operator delays, regional and international customs regulations and local restrictions. We are expecting more delays in the coming days up to 7 days but these delays will only be temporary.