All our furniture is checked before dispatched so damage is unlikely. It is also very important that you inspect the product upon delivery. If you are not happy with the goods when you inspect them let our delivery partner know and contact us.
If you realise a damage after the delivery contact us as soon as possible, sending us a couple of photos to identify the damage or other issues with the product. We will deal with your complaint by either replacing the damaged parts or exchanging the item.
I have received an incorrect item
Every so often mistakes are made, but we do our best to resolve them as quickly as possible. If you have received an incorrect item in your order, please contact us as soon as possible. We will organise a free collection of the wrong item from you.
ReturnsIf you are not happy with your order within 7 days of the delivery you can return it. Our policy lasts 7 days. To be eligible for a return, your item must be unassembled, unused in original packaging and in the resalable condition. If 7 days have gone by since you receive your purchase, unfortunately we can’t offer you a refund or exchange.
Please note: the parcel and its contents are your responsibility until they are received at our warehouse - we therefore recommend that you use a registered postal service and insure the item for any kind of damages in transit. MODERN FURNITURE DEALS is not responsible for returned goods being lost or damaged in transit. Please ensure the product is well packaged to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resalable condition. If you want to return an item please contact us before you send item back to us.
The legal delivery and return terms
The place for delivery of the Goods will be agreed between the Seller and the Member and shown on the Order Confirmation.Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract and the Seller will not be liable for any loss or expenses sustained by the customer arising from any delay in the delivery of the Goods howsoever caused.
The customer must inspect the Goods on delivery and, in the case where goods have been delivered by carrier, sign the required proof of delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence against the customer of receipt of the quantity of Goods indicated on that document free from any apparent defect or damage.
The customer may not reject the goods or any part of them solely on the grounds of short delivery of an installment. If goods have any damage or defect immediately apparent on receipt then it is advised that the delivery be rejected and left with the courier service for return.
The Seller reserves the right to make delivery of the goods by installments. If the goods are to be delivered in installments, each delivery will constitute a separate contract. The customer may not treat the Contract (as a whole) as repudiated if the seller fails to deliver any one or more of the installments or if the customer has a claim in respect of any one or more of the installments.
If the customer fails to take delivery of the goods 3 times in a row, then in addition to any other right or remedy available to the Seller, the Seller may do either or both of the following;
Store the Goods until actual delivery and charge the Member for the cost (including insurance) of storage, together with any other reasonable incidental costs.
Sell the Goods at the best price readily obtainable by the Seller and (after deducting all storage and selling expenses) charge the customer for any shortfall below the Price. The customer must advise the Seller in writing of any alteration, cancellation or deferral of delivery and the Seller reserves the right to make a charge (which will not normally be less than 20% of the cost of the item altered, deferred or cancelled), whether the goods have been taken into stock or not.
Goods must not be returned to the Seller except as provided in Conditional agreements.
If you wish to cancel an order, simply contact our Customer Care team. We will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost and insurance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
When will I receive my refund?
The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.