Posted on by Loox Support

Service Status Updated 16/04/20


Collections from our warehouse are operating on schedule and it is twice a week at the moment. We’re taking all necessary precautions to protect our employees, customers and our courier partners.


Our courier partners such as DHL, XDP, DPD, DSV are operating on schedule (delays caused by local regulations are also possible), and they’re taking extra precautions to protect our customers to provide a no-contact delivery experience, we are now offering curbside and doorstep deliveries only.
We work around the clock to bring extra stock into our warehouse to send out as many orders as possible every day.  We make sure that we have more than 10000 items in stock at all times.  We are striving to bring in more containers weekly by seaway from our European manufacturers.  The sea freight service has slowed down due to vessel operator delays, regional and international customs regulations and local restrictions. We are expecting more delays in the coming days up to 7 days but these delays will only be temporary.